Policies
Anaheim Automation, Inc. Terms and Conditions Effective 7-01-04
Anaheim Automation extends credit to Government agencies,
industrial and distributor accounts with a good published credit
rating. Companies may apply for an open account by filling out
Anaheim Automation’s Credit Application Form, or by supplying credit
information on their company’s letterhead to Anaheim Automation’s
Accounting Department. Credit Information supplied by the buyer, or
by others on the customer’s behalf, shall become part of the Credit
Application and any false or misleading information shall constitute
fraud. All orders are shipped prepaid, COD, cash, wire-transfer,
VISA or MasterCard, until an open account is established.
Terms are Net 30 days. FOB is Anaheim, California.
In the event it becomes necessary for Anaheim Automation to
file suit to enforce payment of past due invoices, such a suit will
be brought in Orange County, California. Anaheim Automation shall be
entitled to collection of fees, court costs, and interest at 10%
perineum or such legal maximum rate as is allowed, on all invoice
amounts past due. All purchase agreements are governed by the laws
of the State of California.
Anaheim Automation ships UPS Ground. If the customer
prefers another carrier, or a premium routing method, this
information must be clearly stated on the Purchase Order and
confirmed, in writing, by Anaheim Automation. The customer must
authorize any additional expenses that will incur. If quoted
“factory stock,†and Anaheim Automation has received a Purchase
Order by noon PST, the order will ship the following day. For
customers with an urgent request, there exists a possibility to ship
later the same day. However, an “expedite fee†is charged, along
with any other expenses incurred to fulfill this request.
All promises of shipment or delivery are approximated as
closely as possible by Anaheim Automation, but are subject to
delivery estimates made by our suppliers, weather conditions, fires,
strikes, disputes, accidents, delays in transportation, material,
fuel, or labor shortages, or any other cause beyond reasonable
control of Anaheim Automation. In no event will Anaheim Automation
assume any responsibility for any delays in shipments or deliveries.
If orders must be expedited, interfering with the normal
flow of manufacturing, a minimum of a 15% “expediting fee†will
incur. The minimum “expediting†charge is $50.00 per order.
All Blanket Orders must be confirmed with a written
Purchase Order, and include scheduled release dates. Any changes to
the schedule or the quantity purchased, must be agreed upon by
Anaheim Automation, Inc., and a written “Change Order†must be in
processed to confirm such changes. NOTE: Blanket Orders are
Non-Cancelable and Non-Returnable.
All claims for shortages or
shipment errors must be made within 15 days after the receipt of the
shipment. Anaheim Automation's liability is limited to the value of
material value on the invoice. Claims for other loss or damages are
filed against the carrier involved in the specific shipment.
Items are subject to change or discontinuance without
notice. Ask a Customer Service Representative for advice on any
possible substitution for your application.
Anything being returned to Anaheim Automation must have a
RMA(Return Materials Authorization) number assigned by the factory,
and it must be referenced on all the paperwork accompanying the
return/repair. Items that do not reference the RMA number will not
be processed. Do NOT return product using a Debit Memo. No product
will be accepted for Credit after 30 days from the date of shipment.
Product must be shipped with freight prepaid. Special, custom or
modified products are Non-Returnable, and noncredit shall be
offered.
Product in need of repair must have previous authorization
to return it to the factory. It is critical to do so, as the advice
the factory can offer is invaluable, and can often save the customer
money. The factory will determine upon inspection whether the
product is covered under warranty. The factory charges a “flat-rateâ€
fee based on model number, regardless of the problem found. The fee
is charged for all returns, including those where no problem is
found, as inspection and test is time-consuming.
Cancellation of any order must be approved by Anaheim
Automation and will be on terms that protect us from any loss. The
restocking charge is 15% on all product returned. The minimum
restocking charge is $25.00. Returns must be made within 30 days of
receipt of product. Shipping expenses are paid by the customer. All
products are subject to factory inspection and must be in resellable
condition to receive credit. Special, custom and modified products
are Non-Returnable and Non-Cancelable.
All Anaheim Automation products are warranted against
defects in workmanship and materials, when used under normal
operating conditions and when used in accordance with the factory's
specifications. This warranty is in effect for a period of
twelvemonths from the date of purchase, or eighteen months from the
date of manufacture, whichever comes first. Anaheim Automation will
repair or replace at its’ option, any of its products found to be
defective and are within the warranty period. Anaheim Automation is
not responsible for removal, installation, or incidental expenses
incurred in shipping to and from the factory. Anaheim Automation is
not liable, under any circumstances, for any consequential,
incidental or indirect damages or expenses associated with the
warranted product. Product that is damaged due to misuse, abuse,
negligence, exposure, accident, improper installation or hook-up, or
has been modified or dismantled, is NOT covered under this warranty.
Technical assistance is available at no charge to help the
customer in choosing Anaheim Automation products for a specific
application. However, any selection, quotation, or application
suggestion offered from Anaheim Automation, its’ representatives or
distributors, are only to assist the customer, and in all cases,
determination of fitness for purpose or use are solely the
customers’ responsibility. While every effort is made to offer solid
advice and to produce technical data and illustrations accurately,
such advice and documents are for reference only, and subject to
change without notice. Programming of product is the customer’s
responsibility.
All Sales are made pursuant to
the Terms and Conditionsherein, are in lieu of any other expressed
or implied terms, including but not limited to any implied
warranties.